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Customer Claim Management
SpeciCRM is a complete and intelligent solution to handle a large volume of customers claims and inquiries within an intuitive interface. This solution is featured to optimize your customer service process and assist your commercial agents with automated processes.
Functions
- Input / Output channels: Phone, call back request, letter, email, website form, chat, chatbot
- Efficient and customized workflow distribution
- Automated classification of claims
- Client answering facility: automated reply based on content recognition
- Knowledge base, standardized answers, best practices, Thesaurus
- Mass answering
- Dashboards with activity overview
- To do list by collaborator
- Statistic and KPI module
- Integration in your website
- FAQ
